Returns & Exchanges

Because our products are handmade and often one-of-a-kind, all sales are generally considered final and we don't accept returns or exchanges for change of mind.

That said, if you experience a problem with your order, please contact us within 3 days of delivery. Situations eligible for review include:

• Product arrives damaged
• Incorrect item received
• Significant quality concerns

If your wreath arrives damaged, please contact us within 72 hours of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box
• Photos of the packaging materials

Please keep the wreath, box, and packaging materials until we've resolved the issue — they help us file carrier claims when needed. We'll review the situation and work with you to determine an appropriate resolution: a repair, a replacement, or a refund, depending on the piece.

If you received the wrong wreath or something is missing from your order, contact us within 3 days of delivery. We'll confirm the details with you and then either ship the correct item at no additional cost or issue a refund, whichever you prefer.

Because most of our wreaths are one-of-a-kind or made in very small batches, a like-for-like exchange isn't always possible. When you contact us about an issue, we'll look at what's available and offer the best option for your situation:

• A replacement wreath of equal value, when one is available
• A similar design recreated as a custom order (custom pricing applies)
• A refund as described below

Once we've agreed on a resolution, refunds are issued to your original payment method. Depending on your bank or card issuer, it can take several additional business days for the refund to appear on your statement.

If a return shipment is needed, we'll send instructions and cover the return shipping cost when the issue is ours — for example, a wreath that arrives damaged or the wrong item received.

The following situations are not eligible for a return, exchange, or refund:

• Change of mind
• Minor handmade variations
• Shipping carrier delays
• Incorrect shipping information provided by customer
• Custom orders already in production

Not sure whether your situation qualifies? Just ask — we're happy to take a look.

Ready-to-ship orders may be canceled within 24 hours of purchase if they haven't shipped yet.

Custom orders may only be canceled before materials have been purchased and work has begun. You can read more in our full Store Policies.

Email is the fastest way to reach Susan:

You can also reach out through our contact page.